Refunds & returns
The customer has 5 business days following pick-up or reception of their order to request a reimbursement or exchange. If your item was damaged during delivery please provide details and a picture of the item and send it to firstname.lastname@example.org. Furthermore, if you receive the wrong item, please contact our customer service by phone so we may correct the situation as quickly as possible.
After this time period, NO RETURNS and NO REIMBURSEMENT will be accepted on all our products due to several reasons: improper handling, possible tampering, quality, freshness and liability. We have no way of knowing what someone does with the product once it is out of our hands. Therefore we never accept returns to ensure your safety, and your privilege of getting the freshest and best quality products available.
If you have any issues or concerns regarding a product, please email or contact us by phone and we will gladly answer any inquiries you may have.
Where do you ship?
Prana ships to Canada.
When can I expect my order to arrive?
Regular orders generally leave our warehouse within 1-2 days. Regular shipments are with Fedex in the US and Canada Post in Canada. Express shipping orders will be processed in priority and leave our warehouse within 24 hours after the order is placed.
Can I track my order?
Of course! What fun would online shopping be without anticipating your package? We’ll keep you updated via email while we complete your order. And we’ll send you a tracking number so you can track its progress to your door. Look up the status of your order at any time. Just log in to your profile to view your order history. Your tracking number will be available here as well.
How much does shipping cost?
Your shipping rate options are displayed in your shopping cart at the time of check-out and/or transaction processing, they vary depending your location and basket size.
Do you offer free shipping?
We offer free shipping to Canada when you spend $100 or more, before tax and after all promotions.